OSMO IT Solution Pvt. Ltd. collects, complies and analyzes information and data required for evaluating the suitability and effectiveness of the quality system and for identifying opportunities for continual improvement.
Data and information recorded in quality records compiled and analyzed periodically to determine trends in the performance and effectiveness of the quality system and to identify opportunities for improvement.
Quality Assurance is responsible for coordinating these activities, and for reporting conclusions and trends to the top management. This is usually done within the framework of management reviews of the quality system.
» Following categories of information and data are recorded, compiled and analyzed:
» Customer satisfaction and dissatisfaction:
Customer satisfaction levels — recorded in customer satisfaction surveys and evaluated by Customer Care Team.
Customer complaints — recorded in customer complaints and evaluated by Customer Care Team.
» Quality System:
Effectiveness of training — recorded in training evaluation and evaluated by Departmental Managers.
Effectiveness of quality system — recorded in internal audit and evaluated by Executive Management.