# SCOPE AND EXCLUSION

SCOPE: The scope of the Quality Management System established by OSMO IT Solution Pvt. Ltd is organizing and conducting the customer satisfaction process in a consistent, systematic, customer-oriented and sensitive way to provide service to the customers beyond their expectations and satisfaction measuring as well as the priorities we provide to our customers.

The key to a successful customer-satisfaction program is the survey guide. To create an effective survey guide we must first determine specific goals and objectives for the research. The goal of the customer-satisfaction program is to develop a set of actionable strategies that will improve repeat customer sales.

A few examples of specific objectives:

To determine overall customer satisfaction with our products or services.
To identify customer perceptions of “key areas of weakness” and “key areas of strength”.
To measure and prioritize areas where improvement will most affect customer satisfaction.
To identify key competition and determine competitive position.
To develop a means to measure time, the effect that increased customer satisfaction on services.

EXCLUSION:
There is no exclusion claimed